At DigiNova Solutions, we take pride in providing top-quality digital marketing, web development, and payment gateway solutions. As our services are digital and intangible, we maintain a strict no-refund policy for all purchases. Please review the following terms carefully:
Non-Refundable Nature of Our Service
- Digital Service: Our services, including subscription plans and features, are delivered instantly and digitally, making them non-returnable.
- Trial Periods: Where applicable, we may offer free trials to allow users to evaluate the service before committing to a subscription.
- Subscription Renewals: Automatic renewals for ongoing subscriptions are non-refundable. Users are encouraged to cancel subscriptions before the renewal date to avoid charges.
Support and Resolution
- We are committed to your satisfaction and strive to deliver a seamless experience. Should you encounter any issues with our services:
- Technical Support: Our team is available to assist you in resolving any challenges you may face while using our services.
- Account Review: If you believe you were charged in error, please contact our support team, and we will investigate promptly.
Exceptions
- Refunds may only be considered under exceptional circumstances, such as duplicate payments or verifiable technical errors during purchase. In such cases, please contact our support team within 7 business days of the transaction.